Refund policy

Return and Refund Policy: MDTripp guarantees high-quality prints. Your complete satisfaction is our priority. If you are not happy with your print, let us know and we will make it right.  

• • If your order is damaged during shipping we will replace it ASAP at no cost to you.
  • If you’re unhappy with your order because of a mistake on your part, we will share the cost with you.

Certain restrictions apply.

Restrictions:

• • You must notify us via email with all the details and photos of the issue within three (3) days of receipt of your order.
  • Make it right means we will replace it at our cost or credit your account at our option.
  • We may ask you to return the print.
  • There may be slight imperfections in the metal. We work hard to eliminate their visibility, but sometimes there are uncontrollable imperfections in the surface material. Therefore, we cannot reprint the entire image if they appear.
    

To be eligible for a return within three (3) days of receipt of your order, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you'll need to take 4 pictures:

• • The box
  • The package
  • The printed aluminum sheet
  • Receipt or proof of purchase

Send them to support@mdtripp.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@mdtripp.com.